Customer Service Representative (Temp)

Posted In: Customer Care

About The Job

We are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the Customer Care Representative will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages. The term of employment will be until September 30th, 2025 with the potential for extension and/or permanent employment.

Schedules:  There are three concurrent daily 7-hour shifts running from 8:00 a.m. to 8:00 p.m. from Monday to Friday – 8:00 a.m.-3:00 p.m. – 10:00 a.m.-5:00 p.m. – and 1:00 – 8:00 p.m. In addition, everyone will be required to work one shift on Saturday, every 3-4 weeks.

Responsibilities

Key responsibilities of the role include:

  • Perform Quality Assurance, Pre-Delivery and Delivery Inspections.
  • Follow up on open issues with purchasers to ensure resolution in an effective and timely manner.
  • Escalate issues to the Team Lead when resolution cannot be achieved.
  • Report issues and trends encountered to the Team Lead.
  • Respond to enquiries from purchasers via email, phone and in-person.
  • Assess requests for Warranty work using the Tarion Construction Performance guidelines and best practices.
  • Conduct inspections of Warrant work that has been completed.
  • Assist with the coordination of trades working on deficiency correction, including facilitating access to suites using the Master Key Protocols.
  • Work collaboratively with the Construction and Property Management groups to resolve problems.
  • Contribute to the efficient administration of the Site Office.
  • Act as a backup for the Residential Lobby/Community Administrator role.

Qualifications

To succeed, candidates must possess the following combination of education, experience and skills:

  • Enrollment in/completion of a degree/diploma in construction, civil engineering or related technical field is required
  • 2+ years of work experience, preferably in the Residential Development and/or Construction industry
  • High degree of comfort with use of technology and proficiency with MS Word, Excel and Outlook
  • Superior communication skills
  • Ability to contribute in a fast-paced, deadline-driven team atmosphere
  • A courteous, professional demeanour
  • A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader!

To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the position and quote Ref #4059.

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.